Shipping policy

Shipping Policy

The Lash Game Shipping Policy

Thank you for shopping with The Lash Game. We are committed to getting your order packed and shipped as quickly as possible.

Processing Time

Orders are typically processed within 1–3 business days after payment is received. Processing times may be extended during sales, holidays, product launches, or periods of high order volume.

Shipping

Once your order has been shipped, you will receive a tracking number via email. Delivery times vary depending on your location and the shipping method selected at checkout.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. The Lash Game is not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses provided at checkout.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and accepted by the carrier, The Lash Game is not responsible for lost, stolen, delayed, or misdelivered packages. Customers should contact the shipping carrier directly regarding delivery issues.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item(s) and packaging so we can review the issue and assist you.

Returns & Exchanges

Due to the nature of lash products and sanitation standards, all sales are final. Opened, used, or damaged products are not eligible for returns, refunds, or exchanges.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled.

Contact Information

For questions regarding your order, please contact:

The Lash Game
Lincoln, Nebraska
📧 thelashgame@yahoo.com
📱 Instagram: @thelashgameofficial

Thank you for supporting The Lash Game.

The Lash Game
The Way to Success.